Fed Ex SHIPPING OPTIONS
- All orders placed Monday-Friday by 1:30PM (PST) will ship the same day and include FREE Shipping. Locate the state where the product is being shipped to on the Fed Ex Ground Map to estimate delivery time. Please note, estimation for delivery starts the following business day (Fed Ex does not ship on weekends and Holidays). Overall, Fed Ex delivery times are accurate but they do not guarantee Fed Ex Ground deliveries.
- Select between 3 day, 2 day or Next day air service using our premier shipping options located in the payment section on the Check Out Cart.
Your order must be received by 1:30 PM (PST) to go out the same day. Please note, specified delivery times start the day after your product ships.
The Return Form was designed with the Customer in mind. Chi Evolution believes in expediting the return process for damaged or dissatisfactory goods. When filling out the form below, please be as accurate and specific as possible. Please note; the return process has to be initiated within 21 days of purchase to be valid. To begin the return process, please select from one of the following three choices:
- The Product was Damaged during Shipping. (Product was mishandled during transit and arrived damaged at customer location).
- The Product was Defective. (The product inside the box was defective and the outer box and the inner box showed absolutely no signs of visual damage or box mishandling).
- Customer wants to Return the Item. (Customer is dissatisfied with their purchase for whatever reason and wishes to return the item to receive a refund)
Is Shipping Included?
Shipping and handling is Free. All products are shipped Fed Ex Ground.
How is it Packaged?
All rock salt lamps and rock tea lights are wrapped in a moisture resistant plastic bag with fully insulated bubble wrapping. The item is secured in a durable brown product box and then placed in a second box for additional shipping protection.
How long will it take to arrive?
All in-stock products are shipped the same day (order must be received by 1:30 PM). Orders received on Holidays and Weekends will ship out the following business day. We use Fed Ex Ground as our shipping provider. Once the order has been received and processed, the customer will receive an email containing a Fed Ex tracking number. Please allow 2-6 business days for shipping.
What is the return policy?
All products carry a Life Time Guarantee. If items are damaged during shipping, they will be fully insured by our shipping provider and the customer will receive a replacement product straightaway.
In the event the customer is not completely satisfied with their purchase they may return the product for a refund within 21 days of purchase. However, both the Neti Pot and Bath Bath Bars must contain original sealed packaging to be eligible for a refund. Please note, all original packaging must be included to receive a refund. Customers will pay a 10% restocking fee and the return-shipping. Please call 1-800-9960-CHI (244) to obtain a Return Number before mailing any returns.
If the customer wishes to cancel an order, a $10 fee will be assessed for each order number. To successfully cancel an order, the customer must contact a Chi Evolution associate via email or phone before 1:30 PM (PST) the day the order was placed. At which time, a representative will contact the person requesting a cancellation and refund their money, minus the cancellation charge. Please call 1-800-9960-CHI (244) or email us at info@chievolution.com
Chi Evolution's number one policy is customer satisfaction. We care about our products and value the importance of strong customer relationships.
